Subscriptions and refunds are handled by Apple through the App Store. No payment is made directly to Sono.

To request a refund, please follow these steps:

1. Sign in at: reportaproblem.apple.com
2. Under “What can we help you with?”, tap “I’d like to…” then select “Request a refund”
3. Choose a reason for your refund request, then tap “Next”
4. Select Sono, then tap Submit

Apple usually provides an update within 72 hours. If your refund is approved, the time it takes for the money to return to your payment method may vary.

If you are having trouble getting a refund, please feel free to contact us!